COMPLAINTS

Sehgal & Co is committed to high quality legal advice and client care.

We welcome your feedback so that we can improve our services.

A complaint may be:

  • you telling us, either on the phone, in person or in writing, that you are making a complaint;
  • you are concerned about the way a matter is being dealt with or has been dealt with;
  • you being unhappy about bills of costs.

Please raise any complaint with the person dealing with your matter or with the director who deals with complaints and whose details are below.

When we receive a complaint:

  • We will acknowledge your complaint within two working days.
  • We will provide a response within 15 business days.
  • We will tell you the name of the person handling the matter.
  • The partner responsible for dealing with complaints will be notified.
  • The matter will be fully investigated by the person dealing with your case or the partner who deals with complaints.
  • The person dealing with your case will study the complaint in detail.
  • The person dealing with your case will then telephone you to try and resolve the complaint over the phone and suggest a remedy.
  • If you are satisfied, a report is passed to the complaints partner to consider any other action.
  • If you are not satisfied with the course of action proposed by the case worker, then the complaint will be passed to the complaints partner for further investigation.
  • The Legal Ombudsman explains that we have up to eight weeks to resolve your complaint or provide our final response.

If we have not resolved it within this time you may complain to the Legal Ombudsman.

Telephone: 0300 555 0333

Overseas: +44 121 245 3050

Email: enquiries@legalombudsman.org.uk

In writing: PO BOX 6167, Slough, SL1 0EH

www.legalombudsman.org.uk

There are time limits as to when you can make a complaint to the Legal Ombudsman.  These are as follows:

  • Within six months of receiving our final response to your complaint and
  • No more than one year from the date of the act or omission being complained about; or
  • No more than one year from the date when you should reasonably have known that there was cause for complaint.

If you have any questions or comments, wish to complain, or simply need more information, please contact our director responsible for dealing with complaints:

Mr Mandyp Sehgal
Sehgal & Co Solicitors Ltd
7 Sovereign Court
Graham Street
Birmingham
B1 3JR

Email – mandyp@sehgal-solicitors.co.uk

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour.  This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

They can be contacted via their website: https://www.sra.org.uk/consumers/problems/report-solicitor/